Privacy Policy

This Privacy Notice for PM Software Solutions, LLC ("we," "us," or "our") describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our services ("Services"), including when you:

• Visit our website at https://www.pmsoftwaresolutions.com or any website of ours that links to this Privacy Notice
• Use PM Software Solutions software and services
• Engage with us in other related ways, including any marketing or events

PM Software Solutions provides software tools and digital services designed to support and enhance the operations of property management companies. Our Services may include:

• Custom software and web applications
• AI-powered assistants (process assistants, sales assistants, email assistants, onboarding tools)
• Hosted SaaS platform features (training modules, document organization, automation tools)
• Google authentication
• Implementation and consulting support

These services are designed to improve operational efficiency, communication, and training for property management companies. The scope of services may expand as new features and integrations are introduced.

Questions or concerns?

If you do not agree with our policies and practices, please do not use our Services. If you still have questions, contact us at hello@pmsoftwaresolutions.com.

Summary of Key Points

(This is a summary; see the full sections below.)

• Personal information processed: depends on how you interact with us and the features you use.
• Sensitive personal information: we do not process sensitive personal information.
• Information from third parties: we receive information from Google (authentication) and Stripe (payments).
• How we process info: to operate, improve, secure, and provide our Services.
• Sharing: only in specific situations, such as service providers or business transfers.
• Safety: we use technical and organizational safeguards but cannot guarantee absolute security.
• Your rights: depending on your location, you may have rights to access, delete, update, or correct your personal information.

1. What Information Do We Collect?

Personal information you disclose to us

We collect personal information you voluntarily provide when registering for an account, interacting with the platform, requesting information, or contacting us. Personal information may include:

• Names
• Email addresses
• Usernames
• Passwords

Sensitive information

We do not process sensitive personal information.

Payment data

If you make purchases, Stripe processes your payment information on our behalf. We may receive limited transaction details (for example, payment status and subscription type). For more information, please review Stripe's Privacy Policy.

Third-party authentication data

If you log in using Google, we receive personal information Google shares with us, such as your name, email address, and profile image (if available). We only use Google authentication; we do not use or support Facebook, X/Twitter, or other social logins.

Information automatically collected

We may automatically collect:

• IP address
• Browser type
• Device information
• Server logs (date/time, pages visited)

This information is used for security, debugging, and service performance.

Google API

Our use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use Requirements.

2. How Do We Process Your Information?

We process your information to:

• Facilitate account creation and authentication
• Provide and improve our Services
• Respond to support requests
• Send administrative messages
• Maintain security and prevent fraud
• Comply with legal obligations

3. When and With Whom Do We Share Your Personal Information?

We may share personal information with:

Service providers

Including, for example:

• Google (authentication)
• Stripe (payments)
• OpenAI or other AI providers (AI functionality processing)

These providers may process your data only to perform services for us.

Business transfers

We may share information during mergers, acquisitions, or similar events.

We do not sell personal information.

4. Do We Use Cookies and Other Tracking Technologies?

Yes. We use essential cookies for:

• Authentication
• Session management
• CSRF protection
• Basic functionality and security

We may also use analytics cookies to understand how users interact with our Services. We do not use advertising cookies or targeted advertising technologies.

If we introduce additional types of cookies in the future, our Cookie Notice will be updated accordingly. Our Cookie Notice is available at https://www.pmsoftwaresolutions.com/cookies.

5. Do We Offer Artificial Intelligence-Based Products?

Yes. Our platform includes AI-driven features powered by third-party AI service providers (such as OpenAI). We process personal information through AI tools only:

• To operate and improve the Services
• To provide AI-assisted features requested by users
• In accordance with this Privacy Notice and provider terms

We do not sell AI-related data. We do not train independent machine learning models on customer content beyond what is necessary to operate and maintain the Services.

6. How Do We Handle Your Social Logins?

We offer login via Google only. When you choose Google authentication, Google shares personal information with us such as your name, email address, and profile image. We use this information solely for account creation, login, and security.

We do not control how Google processes your data. Please review Google's Privacy Policy for more information.

7. How Long Do We Keep Your Information?

We retain personal information only as long as necessary to operate the Services, comply with legal obligations, and resolve disputes. When information is no longer needed, we delete or anonymize it.

8. How Do We Keep Your Information Safe?

We use technical and organizational safeguards to protect your personal information. However, no electronic transmission or storage can be guaranteed 100% secure. You should access the Services through secure networks.

9. Do We Collect Information From Minors?

We do not knowingly collect personal information from individuals under 18. Our Services are intended for professional and business use. If we learn that information from a minor was collected, we will delete it promptly.

10. What Are Your Privacy Rights?

Depending on your location, you may have rights to:

• Access your personal information
• Update or correct your data
• Delete your account
• Withdraw consent
• Restrict or object to processing (where applicable)

To exercise your rights, contact us at hello@pmsoftwaresolutions.com.

11. Controls for Do-Not-Track Features

We do not currently respond to Do-Not-Track (DNT) signals because no uniform standard exists. If future standards require compliance, we will update this Notice.

12. Do United States Residents Have Specific Privacy Rights?

Yes. If you live in CA, CO, CT, DE, FL, IN, IA, KY, MD, MN, MT, NE, NH, NJ, OR, RI, TN, TX, UT, or VA, you may have specific rights. The table below summarizes the categories of data we collect:

We do not sell or share personal information.

You may exercise your U.S. privacy rights by emailing hello@pmsoftwaresolutions.com.

13. Do We Make Updates to This Notice?

Yes. We will update this Notice as needed. The "Last updated" date at the top of this page reflects the most recent revision.

14. How Can You Contact Us About This Notice?

Email: hello@pmsoftwaresolutions.com

Mailing address:
PM Software Solutions, LLC
United States

15. How Can You Review, Update, or Delete Your Data?

To review, update, or request deletion of your personal information, contact us at hello@pmsoftwaresolutions.com.